The Techfleet Promise
Many sellers. One standard.
Whoever sells your device, the same four promises come with it. If a seller does not make it right, Techfleet steps in.
Warranty on every device
Faults that appear under normal use are repaired, or the device is replaced or refunded.
To change your mind
Return it within 30 days of delivery for a refund to your original payment method.
Ground shipping
Free ground shipping across Canada on every order. Faster options at the carrier's price.
Working, whatever the grade
The grade describes how it looks. Every device is fully tested and works like it should.
The 12-month warranty
The warranty starts the day you receive your device and covers any fault that stops it working normally and was not caused by damage or misuse.
Covered
- Screen, battery, camera, speaker or button faults
- Charging port and connectivity problems (Wi-Fi, Bluetooth, cellular)
- Battery capacity that falls below 80% within the 12 months
- A device that arrives defective or not as described
Not covered
- Drops, cracks, bends or pressure damage after delivery
- Liquid or water damage
- Repairs or opening by anyone else
- Cosmetic wear described by the device's grade
- Software problems from third-party apps, jailbreaking or rooting
- Accessories, and loss of data
30 days to change your mind
Return any device within 30 days of receiving it, for any reason. Returns are free. To qualify, the device must:
- be in the condition you received it, with no new damage
- include everything it came with, like the cable or box
- be signed out of every account (Apple ID and Find My, Google, Samsung) with any passcode removed
How to make a claim
- 1
Write to us
Email hello@techfleet.ca with your order number and what is wrong.
- 2
Back up and sign out
Back up your data and sign the device out of every account.
- 3
Send it in
We send you a prepaid label for returns and warranty claims by mail.
The full policies
The Promise adds to your rights under consumer protection law. It never limits them.
Repairs carry their own warranty, set by the shop that does the work. Repairs at Techfleet Winnipeg come with a lifetime warranty on the repair and 1 year on batteries.