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Repairs

Mail-in repairs

Shops that take repairs by mail send you a prepaid label once they accept. You ship the device, they repair it and ship it back, tracked.

Updated October 17, 2026

Shops that are not near you can take your repair by mail.

  1. Book a mail-in repair. Choose the shop and the repair, and give the postal code the device should come back to.
  2. Wait for the label. Once the shop accepts, you get a prepaid shipping label by email. Do not send your device before then.
  3. Pack it and ship it. Any box or padded envelope will do. Back up your data, remove your SIM card and turn off Find My (or your device's equivalent).
  4. Repaired and sent back. The shop repairs it and ships it back to you, tracked.

Your confirmation email has a private link to follow the booking.

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